Terms & Conditions
By booking an appointment, submitting a form, or checking the box indicating "I agree to the Terms & Conditions," you acknowledge that you have read, understood, and agreed to the following terms governing services provided by The Paww Spa LLC ("The Paww Spa," "we," "us," or "the Groomer").
1. Grooming Services
The Paww Spa LLC provides professional pet grooming services, including but not limited to bathing, brushing, haircutting, nail trimming and buffing, ear cleaning and plucking, flea baths, medicated baths, hand stripping, and tidy-up services. Services may be provided in-shop or via mobile grooming, depending on the appointment selected.
2. Acknowledgment of Grooming Risks
You understand that grooming can be stressful for some pets, especially those who are anxious, elderly, aggressive, medically sensitive, or unfamiliar with grooming environments. Despite our fear-free, one-on-one approach, grooming carries inherent risks, including but not limited to minor nicks or scratches, nail quicking, skin irritation or allergic reactions, and stress-related responses. By agreeing to these terms, you accept these inherent risks.
3. Safety & Early Termination of Grooming
Your pet's safety is our top priority. If, at any time, continuing a groom becomes unsafe or detrimental to your pet or the groomer, the service will be stopped immediately. You will be contacted for pickup, and future grooming options, including coordination with your veterinarian regarding anxiety medication or sedation, may be discussed.
4. Health & Vaccination Requirements
You confirm that your pet is in good general health and free of contagious illness at the time of service. A current rabies vaccination is required for all grooming services. Other vaccinations recommended by your veterinarian are expected. We understand that some pets have vaccine intolerance and will work with owners when possible, however rabies vaccination is mandatory. Proof of vaccination may be required prior to service.
5. Owner Disclosure
You agree to fully disclose all relevant information regarding your pet, including but not limited to medical conditions, allergies or sensitivities, behavioral or aggression issues, and previous grooming difficulties. Failure to disclose accurate information may result in refusal of service or early termination of grooming.
6. Cancellation, No-Show & Tardiness Policy
In-shop appointments require a minimum 24-hour notice to cancel or reschedule. Mobile appointments require a minimum 48-hour notice. Late cancellations or no-shows may result in the following fees: in-shop $35, mobile $50. Arriving more than 15 minutes late may require rescheduling. If time allows and a groomer is available, completion of the groom is at the groomer's discretion.
7. Liability Waiver
By agreeing to these terms, you release The Paww Spa LLC and its staff from liability for injury, loss, or damage resulting from reasonable grooming practices, except in cases of proven negligence or willful misconduct.
8. Voluntary Agreement
All grooming services are requested voluntarily. You acknowledge that you have had the opportunity to discuss services, concerns, and expectations with The Paww Spa LLC prior to grooming.
9. Governing Law
These Terms & Conditions are governed by the laws of the State of Washington, and any disputes shall be handled within the appropriate jurisdiction.
10. SMS Messaging Terms (A2P 10DLC Compliance)
By providing your phone number and opting in through our website, forms, or verbal consent, you expressly consent to receive SMS messages from The Paww Spa LLC. Consent is not a condition of purchase. Messages may include appointment confirmations and reminders, service updates, follow-up communications, and promotional offers. Message frequency varies. Standard message and data rates may apply. You may opt out at any time by replying STOP to any message. The Paww Spa LLC does not guarantee message delivery.
11. Contact Information
If you have questions regarding these Terms & Conditions, please contact The Paww Spa LLC at thepawspa.mimi@gmail.com.